Updated as of: 25/08/2026

The terms “We,” “Our” and “Us” refer to Fluid Market SAS, a simplified joint-stock company (société par actions simplifiée), whose registered office is located at 26 rue du Château Landon, 75010 PARIS, France, and registered with the Trade and Companies Register under number 932 563 471 (RCS PARIS) (“Fluid Market”).

The terms “You,” “Your” and the “Buyer” refer to the purchaser (excluding consumers and non-professionals within the meaning of the French Consumer Code) who purchases products distributed under the Fluid Market brand (the “Products”) from Us.

An “Order” means a purchase made by You from Us for Products.

These General Terms and Conditions of Sale (the “General Terms and Conditions”) govern the terms and conditions applicable to the conclusion and performance of an Order. They constitute the sole basis of the commercial relationship between the Parties in accordance with Articles L.441-1 and L.441-6 of the French Commercial Code.

We and You are hereinafter collectively referred to as the “Parties” and individually as a “Party.”

These General Terms and Conditions:

• May be amended by Fluid Market, in particular to adapt them to any changes in applicable laws and/or regulations;

• Shall enter into force between the Parties upon acceptance of the Order in accordance with the provisions hereof and shall remain in force for the period necessary for the performance of the obligations entered into by the Parties and until such obligations are extinguished, unless otherwise provided herein and expressly accepted by the Buyer.

All notifications, requests, claims, demands and other communications under these General Terms and Conditions, and more specifically those relating to the performance of the Order, must be made in writing and sent to Fluid Market at the address indicated in these General Terms and Conditions. Any such notification shall, where applicable, take effect only upon receipt by Fluid Market.

Before placing an Order for Products, You are required to carefully read and accept these General Terms and Conditions. You are also advised to print a copy and retain it. Any Order for Products therefore constitutes full and unconditional acceptance of these General Terms and Conditions.

The Buyer is informed that each Product may be protected by intellectual property rights exclusively owned by Us.

Consumers or End Users are defined as any natural or legal person purchasing Products for non-commercial or non-professional purposes.

1. Resale of Our Products

1.1 Authorized Sales Channels for Consumers

You may sell Our Products directly to Consumers through Your own website, provided that the domain name clearly identifies You as the seller of the Products within the meaning of the provisions of the French Consumer Code.

You may also offer Our Products in Your physical retail stores, provided that the name of the store clearly identifies You as the seller of the Products within the meaning of the provisions of the French Consumer Code.

You must have previously informed Us of the exact location of Your physical point of sale. Failing this, We reserve the right to prohibit the sale of Our Products through Your business.

1.2 Authorized Sales Channels for Professional Buyers

By way of exception to the foregoing provisions, You may sell Our Products on a project basis to professional entities such as architects, interior designers and project managers.

Sales are also authorized to professional End Users such as hotels, catering establishments and healthcare organizations, provided that You guarantee that such establishments/organizations will not resell Our Products.

1.3 Unauthorized Sales Channels

All sales not specified above are strictly prohibited.

For example, You are prohibited from selling Our Products on third-party online marketplaces or to businesses that are not direct End Users.

In view of the foregoing provisions, We reserve the right not to process Orders that do not comply with Our commercial policy, including Orders subject to reports or suspicions of fraudulent or illegal activities.

2. Pricing

2.1 Resale Price Information

Our price list includes recommended retail prices, which may be modified at Our discretion.

2.2 Exclusions

Prices do not include VAT, taxes or any other duties or charges, including delivery costs.

2.3 Adjustments to Product Sale Prices

We reserve the right to adjust prices in response to changes in laws, regulations or other factors affecting Our Product costs. You will be notified of such changes at least 14 days in advance.

In the event of an Order involving staggered deliveries, Prices may be revised.

Prices are firm and non-revisable. They are not subject to discounts or additional rebates unless expressly agreed by Fluid Market.

We therefore ask You to verify the Final Price of Your Order before validating it.

3. Payment Terms

3.1 Invoice Details

Payment details are provided on Our invoice, which lists all amounts due.

3.2 Payment Terms

If You are a new customer, We will send You a pro forma invoice, which must be paid before delivery.

For existing customers, invoices are payable within 30 days following receipt of the corresponding Order, unless otherwise agreed in writing in advance.

In any event, the sale of the Products shall only be deemed final once payment has been validated and received by Fluid Market.

3.3 Late Payment

By express agreement, failure to pay by the due date shall make all outstanding amounts immediately due and payable, regardless of the agreed payment method.

Fluid Market also reserves the right to suspend or cancel delivery of the current Order in the event of non-compliance with the payment terms.

In the event of late payment and payment of amounts due by the Buyer after the applicable deadline, late-payment penalties equal to three times the statutory interest rate, as well as a fixed compensation of €40 provided for under Article L441-10 of the French Commercial Code, shall be due.

The automatic application of this fixed compensation shall not prevent the application of additional compensation, upon justification, in accordance with the aforementioned provision, up to the full amount of costs incurred for the recovery of the debt, regardless of their nature.

The Buyer shall also be liable for a contractual penalty equal to 15% of the unpaid amounts.

Late payments shall accrue interest at a rate of 1.5% per month on the total Price of the Order.

3.4 Requirement for Advance Payment

We reserve the right to require advance payment for an Order and may suspend its processing until payment has been received.

3.5 Transfer of Ownership

Ownership of the Products shall remain with Fluid Market until the Order has been paid for in full and the corresponding Price has been received by Fluid Market.

However, all risks of loss or damage to the Products, as well as any damage they may cause, shall be borne by the Buyer from the time of delivery.

3.6 Accepted Payment Methods

Payments must be made exclusively by bank transfer.

No other payment method (cheque, cash, credit card, etc.) will be accepted.

Bank details are provided on each invoice.

4. Orders

4.1 Validity of Quotations and Pro Forma Invoices

Quotations and pro forma invoices are valid for 30 business days from their date of issue.

4.2 How to Place Orders

Orders may only be placed through Our sales representatives, where applicable, or via Our B2B portal (https://pro.fluidmarket.fr), and must be confirmed by Us in writing to be considered validated.

4.3 Order Verification

It is Your responsibility to verify the Order confirmation and its conformity with the Products requested, and to notify Us of any discrepancy within 48 hours of receipt of the Order validation.

The Buyer is solely responsible for the accuracy and completeness of the information provided when placing the Order.

In the event of an error in the information provided to Fluid Market, all resulting costs, including return/reshipment costs, shall be borne exclusively by the Buyer.

4.4 Pro Forma Invoices

Products listed on pro forma invoices are not reserved.

Only receipt of full payment of the Order Price confirms the reservation of the Products where Fluid Market requires payment of the Price before delivery of the Products.

4.5 Availability

Product offers are subject to availability of stock. No claim may be made by the Buyer on this basis.

If Products become unavailable after the Order has been validated, the Buyer will be informed as soon as possible.

If the Price relating to the Order has been collected in advance, the Buyer may request reimbursement of the excess amount received.

The refund will be made within 21 days following cancellation of the Order.

5. Order Cancellations & Returns

5.1 Cancellation of Standard Product Orders (within 48 hours)

Cancellations made within 48 hours following receipt of the Order confirmation for standard Products shall not be subject to cancellation fees.

If the Order Price has already been received, it will be refunded in full within 30 days following receipt of the Order cancellation request.

“Standard Products” means items from Our standard collection.

5.2 Cancellation of Standard Product Orders (after 48 hours)

Cancellations made more than 48 hours after Order confirmation shall incur cancellation fees equal to 20% of the Order amount, plus any non-recoverable third-party costs, including delivery costs.

Return costs shall therefore be borne by the Buyer.

Products, if already received by the Buyer, must be returned to Fluid Market within 14 days following cancellation of the Order.

If the Order Price has already been received, 80% of the Price shall be refunded within 30 days following receipt of the Order cancellation request.

If the Price has not yet been received, the Buyer undertakes to pay Fluid Market an amount equivalent to 20% of the Order Price within 7 days following cancellation of the Order.

In the event of failure to pay this amount, Fluid Market reserves the right not to process future Orders from the Buyer concerned.

5.3 Cancellation of Orders for Customized Products

Orders for customized Products may not be cancelled without incurring cancellation fees equal to 100% of the Order amount, plus all associated third-party costs.

“Customized Products” means any item manufactured or modified according to Your specifications, or any Product marketed by Fluid Market as part of a special and one-off operation.

In the event of failure to pay this amount, Fluid Market reserves the right not to process future Orders from the Buyer concerned.

5.4 Failure to Collect Orders

If We agree that You will collect the Order, but it remains uncollected for more than 30 days after We have informed You that it is available, the Order shall be deemed cancelled.

In such case, You shall pay cancellation fees equal to 100% of the Order amount, plus third-party costs.

If the Price has already been paid to Fluid Market, the Buyer acknowledges that it will not be refunded.

5.5 Product Returns

All Products received by You are neither returnable nor refundable.

The Buyer acknowledges that, in its capacity as a Professional Buyer operating in the decoration sector, it does not benefit from a withdrawal period.

6. Products, Defective Products and Credits

The essential characteristics of the Products are presented on Our website on each Product page.

However, images and colors of Products offered for sale by Fluid Market may not correspond to the actual colors, notably due to the internet browser and screen used.

This is expressly acknowledged by the Buyer, who agrees to waive any claim in this regard.

Fluid Market guarantees that its Products comply with the applicable specifications and quality standards.

However, it is the Buyer’s responsibility to verify the conformity of the Products upon receipt and before any use or resale.

Accordingly, the Buyer waives any claim relating to the conformity of the Products after receipt, unless a reservation has been made within three days following receipt by registered letter sent to Fluid Market.

In the event of a proven defect or non-conformity with the essential characteristics of a Product, Our liability shall be strictly limited to replacing the defective Product or issuing a credit note, subject to the application of Article 6.1 of these General Terms and Conditions.

No refund or compensation shall be granted for indirect, incidental or consequential damages, including, without limitation, financial losses, material damage (e.g. furniture, floors, textiles) or non-material damage resulting from use of the Product.

The Buyer assumes full responsibility for providing information and advice to its own End Customers.

It is the Buyer’s responsibility to ensure that the Products are used in accordance with their intended purpose.

Any claim for a latent defect must be submitted in writing within a maximum period of 15 days following receipt of the goods.

After this period, no claim may be considered.

Any claim relating to latent defects must also be sent to Fluid Market by registered letter.

6.1 Management of Defective Products

For any defective Product, You must provide Us with a clear photograph of each affected Product, together with a detailed written description of the issue in the email accompanying the photograph of the Product.

After reviewing the photographs:

• If the Product has a small stain, an air bubble or a minor printing defect, a credit note for 30% of the purchase price of the Product may be issued at Fluid Market’s discretion.

• If the Product is broken, if its primary function is compromised for any reason, or if the printing is severely damaged, a full credit note for the Product will be granted to the Buyer, up to the purchase price of the Product.

We reserve the right to assess defects on the basis of the photographs provided before issuing any credit note.

We also reserve the right to ask You to return the Products. In such case, the credit note will be issued after receipt of the Products.

We do not replace defective Products.

The Buyer therefore waives any right to request replacement of defective Products.

More specifically, the Buyer acknowledges that the Defective Product may be out of stock and that Fluid Market shall have sole discretion as to whether to replenish the stock of the Products concerned, where applicable.

6.2 Use of Credit Notes

Credit notes issued may be used exclusively as deductions from Your subsequent invoices.

No cash refund will be made in respect of such credit notes.

Credit notes are issued personally and may not be assigned or transferred.

Credit notes are valid for twelve months.

7. Delivery

7.1 Standard Delivery Terms

Unless otherwise agreed, deliveries shall be made under the following terms:

The shipping location shall be selected by Us.

Delivery locations must be a store/shop or warehouse.

Deliveries shall take place on business days (excluding weekends and public holidays), and, where possible, during business hours.

Delivery times are approximate.

Fluid Market shall not be held liable for any delivery delay for which it is not responsible.

No Order cancellation may be requested on this basis.

More specifically, any delivery may take place outside the Buyer’s store opening days and hours.

No claim may therefore be made against Fluid Market in this regard.

The Buyer acknowledges that delivery is performed by the carrier, Fluid Market being deemed to have fulfilled its delivery obligation once it has handed the Products over to the carrier and the carrier has accepted them without reservation.

7.2 Collection Terms

If You choose to collect the Order, the following conditions shall apply:

Delivery shall be Ex Works (Incoterms 2020).

The collection location shall be designated by Us.

Collection must take place within 10 business days following availability of the Order.

Otherwise, storage fees of €50 per week will be charged until collection or cancellation of the Order.

7.3 Delivery Requirements

You must provide all information necessary for delivery, including, for example, vehicle size restrictions, available unloading equipment and opening hours.

If the Order cannot be delivered due to insufficient information, additional charges may apply.

In such circumstances, We also reserve the right to cancel the Order while retaining the entire Price relating to the Order, which You acknowledge under these General Terms and Conditions.

Delivery Fees may vary depending on the delivery timeframe selected and the location of the Buyer.

8. Non-Conformity Report

You must report any issue within the aforementioned time limits following receipt of the Order.

If reported within these time limits and confirmed by Us, We may either replace the Product or issue a credit note.

Upon expiry of the aforementioned time limits, no credit note may be granted.

9. Limitation of Liability

9.1 Limited Liability

Our liability is limited to our statutory obligations, with all other liability excluded.

In any event, only damage directly suffered by the Buyer may give rise to a claim under this Article.

Fluid Market’s liability is limited to the value of the relevant Order, subject to receipt of the Price relating to the Order by Fluid Market.

This limitation shall apply to the fullest extent permitted by law.

The Buyer hereby agrees to release Fluid Market from any liability where such liability would exceed the aforementioned amount.

It is understood between the Parties that Fluid Market shall under no circumstances be held liable, jointly or severally, for damage suffered by third parties resulting from improper use or handling of the Products after delivery of the Products to the Buyer.

9.2 Expiry of Claims

Warranty claims are subject to Article 6, while all other claims must be made within 12 months following the event giving rise to the claim.

9.3

Fluid Market shall not be held liable for any difficulty accessing its website, any disruption or interruption during or after connection to the website, or any consequences that may arise from its use.

9.3 Force Majeure

Fluid Market shall not be held liable for any failure or delay in performing any of its obligations under these General Terms and Conditions caused by an event or events beyond its reasonable control (a “Force Majeure Event”).

A Force Majeure Event includes, in addition to any event falling within the definition of force majeure under the French Civil Code and applicable case law, any act, event, non-occurrence, omission or accident beyond Fluid Market’s reasonable control, including, without limitation, the following:

• Strikes, lockouts or other industrial action; and/or

• Riots, invasions, civil unrest, terrorist attacks or threats of terrorist attacks, wars (whether declared or not), threats of war or preparations for war; and/or

• Epidemics, pandemics and quarantine measures;

• Fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters; and/or

• The inability to use railways, shipping, air transport, motorized transport or other public or private means of transportation; and/or

• The inability to use public or private telecommunications networks;

• Measures taken by governmental, prefectural, local or judicial authorities directly and/or indirectly prohibiting and/or suspending the performance of the Order, including by restricting freedom of movement.

Fluid Market’s obligations under these General Terms and Conditions and in connection with the performance of the Order shall be suspended for the period during which the Force Majeure Event continues, and Fluid Market shall extend the time for performance of its obligations for the entire duration of such extension period.

However, where sums are due under the Order, the Buyer shall undertake to pay such sums to Fluid Market regardless of the occurrence of the Force Majeure Event and the suspension of Fluid Market’s obligations relating to the performance and delivery of the Order, in particular and without limitation in respect of any costs/expenses incurred by Fluid Market.

If We are unable to perform Our obligations due to a Force Majeure Event for more than 14 days, We reserve the right to terminate the Order and therefore not deliver the Products ordered.

10. Miscellaneous

10.1 Contact Information

All correspondence must be made in writing.

Our contact details are as follows:

Fluid Market SAS
26 rue du Château Landon
75010 Paris
France

Registration / SIRET number: 93256347100014
VAT number: FR32932563471
EORI number: FR93265347100014
Email: hello@fluidmarket.fr

10.2 Applicability

These General Terms and Conditions govern all agreements and Orders with Us.

We expressly reject any general terms and conditions that You may provide.

10.3

Fluid Market shall comply, in the performance of the Order, with the data protection principles set out in the General Data Protection Regulation (GDPR).

10.4

If any provision of these General Terms and Conditions is declared null and void or invalid pursuant to any legal or regulatory provision or following a final decision of a competent court, such provision shall be deemed unwritten.

Such nullity or invalidity shall not affect the validity of the other provisions, which shall remain in force between the Parties.

The fact that Fluid Market does not invoke a breach by the Buyer of any of its contractual obligations or of any provision of these General Terms and Conditions shall not be construed as a waiver of its right to invoke such breach or provision.

10.5 Updates to the General Terms and Conditions

We reserve the right to update these terms, with such amendments becoming effective upon publication.

In the event of an amendment resulting from a change in law or regulation, these General Terms and Conditions shall enter into force upon publication.

10.6 Providing Accurate Information

You are responsible for providing complete and accurate information necessary for the performance of Our obligations.

10.7 Intellectual Property Rights

All intellectual and industrial property rights remain Our property or that of Our licensors.

The conclusion of the Order and acceptance of these General Terms and Conditions may under no circumstances be interpreted as an assignment of the Intellectual Property Rights held by FLUID MARKET, particularly with respect to its trademarks and Products.

Accordingly, any communication by the Buyer concerning the Products shall be subject to Fluid Market’s prior authorization.

If authorization is granted by Us to communicate about the Products, the Buyer undertakes under these General Terms and Conditions not to harm the image or reputation of Fluid Market, not to disparage Fluid Market or its Products, and not to harm the honor or reputation of its legal representatives.

10.8 Applicable Law and Jurisdiction

French law shall exclusively govern these General Terms and Conditions and, more specifically, the conclusion and performance of the Order.

In the absence of an amicable settlement or mediation, disputes shall be resolved before the competent court in Paris, France, unless We choose to bring an action before the jurisdiction of Your registered office.