Defective Product(s) Form

Please create a form for each defective product. For example, if you have 2 Orange Juice vases each with a defect, you should add 2 products in total.

Add a defective product

Please flip over and unfold the box to find the 4-digit serial number located on the notch.

If you don't have a batch code, please fill in the form with 0000.
Expected format: F-YYYY-NNNN (e.g., F-2025-0001)
Please provide a photo of the product taken from a distance of at least 15 cm so that the product can be clearly identified. You can add multiple photos. If the defect is only visible in a very close-up photo, to the extent that we cannot identify which product it is, we unfortunately will not be able to consider it defective.
✓

Request sent successfully!

We have received your complaint regarding defective products. The sales team will review your request and get back to you shortly.

Product Name *